* Customer Services on 0330 333 7060 Customer Services - 0330 333 7157 * *

Frequently Asked Questions

We have put together some questions and answers to assist you in understanding the Tenant Assessment process. If you cannot find an answer to your specific question here then please contact the Tenant Assessment Team by telephone (0844 561 7808) or e-mail tas@letsure.co.uk. Your question and the answer will appear here at a later date.

How do I decide what type of referencing I should carry out on a prospective tenant or guarantor?

This is a personal choice and depends on your or your Landlord's attitude to risk. Two main types of assessment are available. The first involves a search of a credit reference database using the name and current and previous addresses of the person being assessed. This is the "Standard Assessment". At additionalcost, further references relating to the income of the potential tenant and/or guarantor and the performance during the most recent tenancy undertaken by the proposed tenant can be obtained. This is the "Comprehensive Assessment" You can further reduce the risk to yourself or your Landlord of a loss of rental income by taking out insurance. For more detail on this visit www.letsure.co.uk.

Can I get an assessment carried out on a Company?

Yes. The references taken up will depend on the constitution of the Company. We will assess both limited and non-limited companies. Note that you cannot submit a Company Assessment via the web-site at the present time. You must complete and submit by Fax the appropriate application form.

Do I have to obtain consent before getting an assessment carried out?

Yes. This site and the assessment processes are governed by the 1998 Data Protection Act. As a consequence you must inform any individual of what the purpose is for carrying out the assessment and obtain his/her consent.

What information will I get back?

For all assessment types, when you submit details via the Web-Site, you will get an instant report on the first component of the Assessment (Standard). This will indicate whether or not any adverse information has been uncovered in the database(s) search. If you have asked for a Comprehensive Assessment then the more detailed information described in Q1 above will be sent to you at a later stage, when all references have been obtained.

How long does it take?

For a Standard Assessment (see Q1 above) you get a response on-line upon submitting the appropriate details, provided that the information supplied to us is accurate. In the case of a Comprehensive Assessment we initiate contact with the appropriate referees as soon as possible, however, the timescale is in part dictated by the referees.

When will we need a guarantor

A guarantor is necessary when:
- the applicant has a Decline risk score
- the applicant has been declined on affordability
- the applicant is unemployed or is in casual employment
- the applicant's employment contract will be due to expire before the proposed lease term
- the applicant is unemployed
- the applicant is on Housing Benefit
- the applicant is a student
- the applicant has just come from overseas and employment is overseas
- the accountant hasn't been acting for one year or if they are unable to confirm details i.e. they haven't completed any accounts that are up to date
- the applicant owns his own business or has just started a new business and doesn't have an accountant or tax assessment forms
- the applicants hasn't been in emplyment for six months or the employer won't confirm the applicant's salary details
- your applicant is coming from overseas and their employment reference has confirmed that they have not been employed for over 12 months.

When is a tenant applicant/guarantor a decline?

A decline will be issued when: - the current/previous landlord has confirmed that the applicant has incurred rental arrears, dilapidation or breaches of their Tenancy Agreement and stated that they would NOT re-let to the applicant.
- a joint applicant, not contributing towards the rent, has a CCJ registered. However, they can be a 'permitted occupier' and not appear on the rental agreement
- the applicant has an outstanding CCJ for more than 100 or a Bankruptcy Order
- Guarantors with a decline credit score or have not passed on affordability
- Guarantors on Tax Credit or if they have any CCJs
- The guarantor is self-employed and is unable to provide independent proof of sustained, regular income