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Terms & Conditions

1. The site

www.eletsure.com is operated by Barbon Insurance Group trading as Letsure for the purpose of providing Tenant Assessment Services. Access and use of this web site is subject to the following terms and conditions of use. By accessing this site you signify your acceptance of these terms and conditions of use.

2. Definitions

"Letsure" means the trading name of Barbon Insurance Group Ltd, providers of insurance products and related services to the Lettings market. Registered Office: Hestia House, Edgewest Road, Lincoln, LN6 7EL. Registered in England Number 3153797. VAT No: GB 243 9514 56. Barbon Insurance Group Limited is authorised and regulated by the Financial Conduct Authority for insurance mediation. This is an English language website and all contracts will be in the English language only.

"Tenant Assessment Services": means those services provided by Barbon Insurance Group Limited via this web site and/or by fax for the sole purpose of assessing potential tenants and guarantors (either individuals or companies).

"Web-Site": means both the public and secure components of "www.eletsure.com".

"Client": A company, organisation or individual which/whom has been provided with an account in order to use the Tenant Assessment Services.

"Applicant": A prospective Tenant or a prospective Guarantor who accesses the Web-Site to provide information to permit an individual assessment to be carried out.

3. Security

Letsure are committed to protecting the privacy of the information you provide to us, even when you are no longer a user of the system.

(a.) Note that the control of and security of account numbers, identification codes and passwords used to access the Tenant Assessment Service are the sole responsibility of the Client or Applicant as appropriate. Letsure shall have no liability whatsoever to any Client or Applicant for any losses (whether direct, indirect or consequential) occasioned by use of the aforementioned security items by unauthorised persons.

(b.) From time to time there might be a need to issue new Client IDs. Any new Client ID will take effect 24 hours after notice of this change.

(c.) Each Applicant will be provided with a unique URL (Uniform Resource Locator) and password, for the sole purpose of submitting information in relation to his/her own individual assessment. The Applicant undertakes not to pass these details to another individual.

(d.) Should a Client or Applicant become aware of any unauthorised use of the aforementioned security items, they will inform Letsure immediately by contacting Tenant Assessment Customer Services on the number designated within the Web-Site.

4. Privacy policy

By using this site, you agree to the use of any personal data that Letsure may hold on you. The use of this data will be in accordance with the terms of the Privacy Policy.

The privacy policy is described here.

5. Charges

(a.) The Client will be charged in relation to the Tenant Assessment Services used and according to the prevailing charges as notified separately. Letsure may modify these charges from time to time. Please click here for our current pricing list

(b.) The Client accepts responsibility for all charges arising as a result of the use of Client Account, Client IDs and passwords provided to them, irrespective of whether or not the Charges arose as a result of activity authorised by the Client.

(c.) The Clients application must be supported by one of the payment methods listed below:
Payment via Credit Card will be taken up front and the order processed
Monthly Statement Application and completed Direct Debit mandate to be submitted for necessary credit checks. Agents/Landlords meeting approved credit-checks criteria will be notified by Letsure via e-mail or telephone and the account will be set up to collect via Direct Debit.
Unsuccessful Statement applications will require 250 deposit up front plus completed Direct Debit mandate (for Agents/Landlords who do not meet credit-checks criteria). Deposits will be held in a non-interest bearing Bank account and refunded after a period of 6 months unless payments are defaulted. Monthly statements will reflect the deposit plus any new business and/or DD payments taken from the account. Payments will continue to be taken via Direct Debit thereafter. In the event of a default payment, the Agent/Landlord will be notified via e-mail, the defaulted amount will be deducted from the deposit and any balance remaining will be returned to the Agent/Landlord. The account will then be suspended.

6. Using Tenant Assessment Services

(a.) All Clients and Applicants must not restrict any other Client or Applicant from using and enjoying the Tenant Assessment Services. Nor should any Client or Applicant upload, post, publish, transmit, reproduce or distribute in any way, information or other material on the Web-Site without prior written permission.

(b.) All Clients will ensure that all Applicants whom they direct to use the Web-Site give his/her express prior consent to the use of the relevant Tenant Assessment Service. Further, all Clients agree that the information provided as a result of the assessment process shall not be provided to any third party other than those with a legitimate interest in the outcome of the assessment.

(c.) All Clients will ensure that the Tenant Assessment Services provided to them or their organisation or company via unique and secure logins are used for the sole purpose of assessing prospective tenants and/or guarantors and for no other purpose.

7. Links from and to the Web-Site.

You acknowledge and agree that Letsure has no responsibility for the accuracy or availability of information provided by linked sites. Links to external web sites do not constitute an endorsement or recommendation by Letsure of such sites or the content, products, advertising or other materials presented on such sites.

8. Copyright

All site design, text, graphics and the selection or arrangement thereof in the eletsure.com web site are subject to copyright unless otherwise indicated. You may not copy, reproduce or use them without prior written consent.

Letsure is a registered trademark, and trading name, of Barbon Insurance Group.

9. Accuracy of information

All reasonable endeavours have been taken to ensure that the information provided is accurate and current. However, Letsure does not warrant that the information is accurate or complete. All Clients and Applicants acknowledge and agree that certain information within the Web Site is provided by third parties and that Letsure have no control over the accuracy or completeness of such third party data.

Letsure shall not be liable for any typographical or other errors or omissions within the material contained in this site.

10. Service Availability

Tenant Assessment Services applications may be input online 24 hours each day.

Progress on Assessments can be tracked on-line 24 hours each day.

Letsure Tenant Assessment Customer Services are available Monday to Friday 9 a.m.- 6 p.m. and Saturday 9 a.m. - 12.30 p.m.

Online database access, necessary to obtain the on-line Standard Assessment or the Interim Report relating to the Comprehensive Assessment, will be available from Monday to Saturday between 8.00 a.m. and 9:30 p.m. and Sunday between 8.00 a.m. and 6.00 p.m.

Letsure reserves the right to modify these levels of service from time to time.

11. Limitation of Liability

Access to the Tenant Assessment Services offered on this Web-Site may be prevented by factors outside Letsure's reasonable control, for example malfunction of hardware or software, as a result of operator error, or a malfunction in connection with data submission. Letsure cannot accept liability for any loss that might result from such an event.

Should Letsure receive or transmit information that is inaccurate or incomplete, and this arises from the Client's operating error, then Letsure accept no responsibility or liability in connection with that error.

12. Force Majeure

Letsure shall not be liable to the Client for any breach of these Conditions of Use or any failure to provide, or any delay in providing, our services through the Web-Site that results from any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.

13. Support

Should a Client or Applicant need support when using the Tenant Assessment Services on the Web-Site, Letsure Tenant Assessment Customer Services are available from Monday to Friday 9.00 a.m. - 6:00 p.m. and Saturday 9:00 a.m. to 12.30 p.m.

14. Complaints

Letsure make every effort to meet both Client and Applicant expectations but if you feel that we have failed to do so, please notify us by writing to The Technical Manager, Letsure, Hestia House, Edgewest Road, Lincoln LN6 7EL. Alternatively you can contact Letsure via e-mail at tas@letsure.co.uk.